I spend as little time as possible on regrets and recriminations, and I spend as much time as possible focusing on improvements and achievements.
I create contests that take advantage of the benefits of friendly competition, motivating people to hit performance targets by giving them a personal stake in achieving goals.
I encourage my team to be resourceful and innovative, especially in problem solving situations. It’s important for everyone to know the standard protocol, but it’s equally important to be able to think outside the box!
I make a point of congratulating people for meeting goals, recognizing exceptional effort, and celebrating achievements. The payback in team loyalty and productivity is tremendous.